General Booking Terms and ConditionsMaking a booking through the web page www.sonterrassa.com involves the express acceptance on the part of the customer of each and every general condition, which are considered an integral part of the booking in accordance with the specific legislation in force.

BOOKINGS AND REFUNDS
When a booking is made, it is done by making a secure credit card payment of a deposit, whose amount is indicated on the corresponding payment page. A booking is not considered firm until this deposit has been paid. The rest of the payment must be made at the beginning of the provision of the service, otherwise the booking is considered to be cancelled according to the conditions detailed in the cancellation section. Customers will receive details of their bookings by e-mail, together with an identification number (reference), all associated information, the conditions and refund policy.

The transaction will be carried out in EUROS, no matter what the origin of the customer.

INCLUDED WITH THE BOOKING
The services detailed according to the booking conditions stipulated for tourist establishment at the time of making the booking. Including V.A.T.

CUSTOMER'S RESPONSIBILITIES
On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking.

CANCELLATIONS
Customers may cancel the services requested or contracted at any time, with the right to the return of any amount they might have paid as an advance deposit, but they will have to compensate the tourist establishment they have booked under the conditions described below:

1) In case of a Hotel, Apartment-Hotel, Country Hotel, Hostel or Hostel-Residence, if the booking is cancelled before the date fixed for occupying the room, the amount received by way of deposit will remain at the disposal of the hotel company (arrangement fee).

2) In case of an Apartment or Tourist Holiday Home, cancellation of the booking confers the right to retain, by way of compensation, a maximum of the following percentage required:


60-45 days prior arrival => 30% of total stay
44-30 days prior arrival => 40% of total stay
29-15 days prior arrival => 50% of total stay
14-07 days prior arrival => 75% of total stay
06-00 days prior arrival =>100% of total stay


RESPONSIBILITY FOR THE BOOKING SYSTEM www.sonterrassa.com:

The booking system is the responsibility of the Hotel Rural Son Terrassa SL , with financial identification number B07573983 and headquarters at Cuarta Vuelta, No. 76, C.P. 07208 Felanitx (Mallorca), Illes Balears, Spain Tel.: +34 971 839551, e-Mail: info@sonterrassa.com